United CEO response to United Express Flight 3411

who was in the wrong here?

Other urls found in this thread:

youtube.com/watch?v=2hPkG0Rl9Fg
twitter.com/kaylyn_davis/status/851480498186485760
blogs.findlaw.com/law_and_life/2013/11/what-happens-if-you-disobey-a-flight-attendant.html
twitter.com/SFWRedditImages

>Munoz
He dindu nuffin he a dreamer

>conduct our own review of what happened

your staff literally punched a doctor to a bloody mess, you retard

>Using the federal policy to kick assault a passanger, because the Corperation fucked up and broke contract law.

UA.
You cannot forcefully remove an enplaned passenger.

All you can do is keep upping the bounty until volunteers agree to leave.

Deja vu

>Look at us, airlines. We are the Jews now.
But then you know there's always that one person who ruins it by taking it too low.

Being realistic, how many millions will that chink get from sueing?

UAL fucked up.
They CAN deny people before they board and just give them a couple hundred bucks to fuck off.

Once they're on the plane and seated, the contract goes into effect and they can't force them to leave unless they violate it first.
UAL needs to get their shit together.

If they need more seats, they can raise the bounty.

3 fools took the $800 deal.
I'm sure another would have taken $1000.

I sincerely hope that guy sues United and takes a few million buck off them. That was pretty shitty man, no one deserves to be treated that way because the airline itself overbooked a flight and fucked up. It's messed up that everyone was already seated and their bags were already put away and then the airline decided to kick some people out, if it had happened at the gate before boarding then it wouldn't be a problem but the way they handled everything was just messed up.

This

Fuck that airlines

How do these fuckers manage to write so many words without saying anything?

Journalism Schools.

Jews in the PR dept

>I apologize for having to re-accommodate these customers

He didn't apologize for a man being beaten unconscious

>Overbook flight

>Board all passengers

>Realize they need to get 4 flight crew on the flight so they can staff a plane at the destination because they fucked up

>Can't get anyone to volunteer their seat (TRANSLATION: Won't pay people enough to give up their seat.)

>Decide to pick 4 people at random

>Doctor with patients he has to attend to at the hospital at his destination refuses to leave

>they won't pay him enough to leave and won't just pick someone else and pay them more

>Call the cops and get them to remove him, bashing his face into the armrests giving him a bleeding concussion

>Deliver this sociopathic corporate doublespeak response. "re-accommodate" lol.

United fucked up. All they had to do was fucking keep raising the bribe and people would have voluntarily left, but to save money the fucking corporate micro-fascist crypto-kikes decided to use the police as their thugs.

I fly round trip 4 times a year at least and have previously booked United. I will NEVER book United again.

>Can't get anyone to volunteer their seat (TRANSLATION: Won't pay people enough to give up their seat.)

The best part is that every passenger of the flight is now entitled to 400% of their ticket price, up to $1300, because their flight has been delayed for more than four hours.

Anyone idiot thinking it is an obvious case, has no clue, and hasn't dealt with lawsuits and interpretation of laws.

First of all, it is a ToS, he agreed to, which is correct.
Then there is this issue of how the security guys handled the matter.

However the ToS talks about oversold/booked flight.

The question for me is whether their staff they wanted to transport even did book for this flight.
This is not obvious.

And according to their own ToS, there is a prioritizing process to deny people boarding.

For instance qualified persons with disabilities and minors will be the last to be denied.
It's not random at all. And being a Doc who needs to see some of his clients won't help UA.

There are many more questions and things to be reviewed.

Then again, speaking to you low IQ netizens is a waste of time.

I am sure there are lawyers out there to discuss with and decent lawyers who can detect enough cracks to make a sucessful case out of it.

Even IF United was in the right legally, this is a PR disaster of massive proportions.

classic game theory

Remember the ToS you agreed to when buying your phone? Yeah, you actually signed away your life. Applel is coming for you user.

>Oscar Munoz
it's all making sense now

asians, enjoy our wonderful diversity, aren't you glad you're not racist now?

>First of all, it is a ToS

I can't wait for people to start amending their terms of service to include a clause that allows them to send thugs to your home to beat you unconscious if you pirate their software.

no, you just wish you could suck a corporation's cock even though this is clear cut and you're sad you can't really do it

Here is part of the ToS.

And what does boarding mean? No, I don't want you people to answer this question, as you don't have any legit answers to begin with.

If you had sucessfully checked in, and had taken your booked seat in the plane, you still wouldn't have ended the process of boarding?

The ToS only talks about denial of boarding.

Obviously it was a last minute call to get the staff onto the plane.
Anyone with common sense would have stopped the people with late check-in to board the plane.
But letting all people on board and then after some kick them out?
Sounds stupid, especially within their own ToS.

>United Express Flight 3411

so they beat the shit out of this guy just to make room for their employees? not him making a problem, but their own overbooking mistake, so they beat the guy?

Yep. They offered $800 and nobody took it. So instead of offering more they decided to slam someone's face into an armrest and drag him off.

What would have happened if the guy that forcefully removed was actually working for the government in a decent position?

>youtube.com/watch?v=2hPkG0Rl9Fg

The government sued UA for a small matter.

>tfw you're forced to fly United because Chase discounts

Gate agents are given limits for the vouchers they can issue. If they go over the amount they're given they can lose their job. In my city volunteer vouchers are always capped at $500.

It was completely unreasonable for the guy to force them to drag him off the flight. They'd have written him a check for $1500 (actual cash if it's invol) and It's a 6 hour fucking drive.

crew are more important than individual passengers. if your crew can't get to their departing airport, that is a WHOLE PLANE of people who get bumped.

this isn't a political question, it's a logistics question.

obeying crew orders is mandatory.

I JUST BEEN IN THIS PLACE BEFORE

>doodling political shit
current rough. any thoughts?

refusing to leave was a federal crime.

Pepsi maybe?

Oh right, it was far more reasonable for them to beat a man until he has a concussion and is pleading for them to kill him[1] because they weren't authorized to issue more than $800 to convince someone to leave a flight that they overbooked.

[1] twitter.com/kaylyn_davis/status/851480498186485760

all those people in the vid acting like they give a shit, they coulda banded together and just walked off the plane in protest but NOPE they gotta be somewhere

You are fucking stupid if you think UA would do this if it breached their contract. You really think some internet fucks looking at this Reddit outrage video know the contract better than UA's own lawyers?

They've clearly kicked people off planes before and are within their rights to do so. This wouldn't have happen if they didn't. Le internet lawyers are embarrassing.

Now, the police were probably rougher than they should have been, so maybe they'll pay him something.

But he isn't getting "le millions".

The CEO donated to Jeb!'s campaign. There is also a picture of him shaking hands with Trump. Why do Drumpfkins support treating people so poorly?

after ignoring crew orders he'll be lucky if he doesn't cop a lifetime ban from UA.

>You really think some internet fucks looking at this Reddit outrage video know the contract better than UA's own lawyers?
Pretty sure UA didn't consult their lawyers before dragging a man unconscious off a plan. Their lawyers would have probably recommended taking the guy who offered to leave for $1,600 up on his offer.

>beat a man

He hit his head on the armrest because he flailed.

There was no "beating".

This.

I told you, the pressure is on. United are feeling the negetive publicity again.

>3 fools took the $800 deal.

They didn't take the deal on their own accord. They were randomly selected to leave the plane. They just didn't put up as much of a fuss as this guy did.

I agree that they should have just kept upping the deal and then they wouldn't have had to forcibly remove people in the first place. $1000 plus a comped hotel and food vouchers sounds like a great deal.

this is a reddit and ching-chong chink outrage bait story

Sup Forums is beyond compromiised

What part of this interaction forced him to beg them to kill him? He lost his shit, I feel worse for the united employees and law enforcement for having to deal with his nigger-tier tantrum than I do for him.

wish someone had done this

>huge corp with worldwide reach
>ad campaign involving 1000+ people to conceive , approve and execute
>not one of them said ''this might not be such a good idea guys

I can't conceive of a way that you would slam your own face against an armrest hard enough to give yourself a concussion.

Have you ever had a concussion? You can't think clearly anymore. Everything hurts and you're beyond confused. All you want is for it to stop.

Legal citation on leaving the plane being mandatory in the situation? I've heard the exact opposite many times as well as what you're saying now, but most have shied away from posting any source.

Im pretty sure their lawyers are going to be getting payed a lot less after the company gets sued for violation of human rights. If it goes bankrupt all the better.

They should have just hired a car for their crew to go to the next airport. Or bought them tickets on another airline. Beating a man and dragging him off the plane was pretty low down on the list of things they should have done.

It's an autistic system.

>oversell because most of the time it's fine
>sometimes it's not
>when niggas don't leave shit goes down
>beat someone up cuz the don't voluntarily leave

Doesn't matter who's right or wrong it's a completely idiotic way to run a business and just invites incidents like this.

bet if he started screaming allah akbar they'd have picked someone else

>violation of human rights

Lol, fuck off idiot.

It was also a fucking domestic flight that is 5hrs driving time
Instead they chose 3 hours of trying to get people off the flight, then a whole lot more for this debacle

google it you fucking retard

blogs.findlaw.com/law_and_life/2013/11/what-happens-if-you-disobey-a-flight-attendant.html

>ToS

We may be America, but we still aren't a Libertarian fantasy land.

If you are told to leave, you gotta leave
Catch another flight the next day, no big fking deal

He better not get shit

If he got a concussion is his own fault for chimping out. Nobody walked onto the aircraft just to smash his skull. He was asked to leave by UA, did not comply, and then asked by the LEO and did not comply.

This isn't even an oversell, it was emergency crew scheduling. If he was oversold he never would have had a seat assigned, nevermind being boarded.

>Jews in the PR dept

And in the legal department. The key legal thing these statements always try to do is avoid language that could be construed as admitted to fault, wrongdoing, negligence, etc... All while trying to appear sympathetic to the aggrieved party.

>hurr durr corporate dick in mouth intensifies

How about I educate you? For FREE

Wow so they're even more retarded than I thought.

>If he got a concussion is his own fault for chimping out.
No, it's the fault of the people who laid hands on him. They had any number of different ways they could have gotten their crew members to the other airport that didn't involve hurting another person.

>Federal law prohibits passengers from interfering or physically assaulting (or threatening to physically assault) airline crewmembers.

>Apart from assault, a passenger who gets in the way of a crewmember's ability to perform his or her job can be fined by the Federal Aviation Administration or even prosecuted on criminal charges, depending on the severity of the interference

I'm asking about the federal law which requires a passenger to comply with being being bumped from a plane he's already boarded, which many have claimed is an unlawful order. Neither of these is what I asked citation for.

>You cannot forcefully remove an enplaned passenger.
Ahem. According to whom?
Even if it entails a breach of contract, if you call the cops on someone on your property they generally have to remove them, which means you can in fact forcefully remove an enplaned passenger. If you are so removed you can take the matter up with them in court later.

they woulda had a helluva time getting my ass outta that seat

Never apoplogize

BS
They can remove anyone they fucking want.
They may be required to pay a penalty, but OF COURSE they are able to remove people

Sup Forums's hero with the CEO. How can anyone support a president who supports mistreatment of customers?

are you idiotic? I have not seen a pepsi ad in over 8 years. This was the first ad i've seen in a long time and I saw it voluntarily. It was sheer genius.

For a violation yes.
For no reason, no.

They asked him to leave
They brought the cops over, who asked him to leave

Guess what cops don't do ? Back down, regardless of whether its right/wing or good idea/bad idea, you don't back down once you have committed to doing something.

Yes of course if you are sitting on a plane, and the cops come to tell you to leave, you are leaving one way or another.

did you buy a pepsi though?

Thanks for the rundown user, that's pretty disgusting. Will never book a flight with United again

The last time I flew United, it was the worst travel experience of my life. I was stuck in one of their shitty economy seats for 12 hours and I swear to God it broke my ass, I wasn't able to sit comfortably for a year

That's a real world truth, but that sure isn't going to be any protection in court.

>Guess what cops don't do ? Back down, regardless of whether its right/wing or good idea/bad idea, you don't back down once you have committed to doing something.
Not true. Cops have discretion. I have a police officer in the family and he is disgusted with what happened.

>The ToS only talks about denial of boarding.
Also this. It doesn't even define the meaning of boarding in the document.
Also, even if it's a breach of contract a property owner can still have you removed by the police.

Ah but it didn't actively work AGAINST my purchase. Everything that went in my head summarized: "This was super mediocre. People are pussies. But hey, at least they got me watching an ad, that was pretty clever. I still don't like it's taste tho so it can get fucked.

Shit, meant for

Some dick head refused to leave a plane and so was removed. Where is the controversy?

Lol but I bet the airline made damn sure he wasn't a non white or a fag

given the public outcry, mememagic can burn this down.
how?

How could he??

What court is going to rule that they can't remove a passenger from a plane/property ?

Yea sure maybe it broke a contract, but you won't get getting millions of dollars from that.

Can someone tell me what happened with pepsi exactly ? I saw the add and it seemed like your typical lefty piece of work to me
What sparked the uprising ?

Presumably the plebians who assaulted a doctor instead of some mother with a baby that's going to be crying the whole goddamn flight.

A crew can time out because of delays or get sick, etc. Do you really expect an airline to keep reserve crews at every airport in the country?

A pilot can actually have a passenger removed for any reason without question and the aircraft won't leave until they're off. If it's not legit it can come back to the captain but on the spot they have the final word.

No shortage of nigs getting tossed off flights for "bad attitude" at my airport.

Send em this

I'm no legal expert, but isn't 'boarding' such a mundane word it needs no further qualification?

Niggers and betas were booty blasted that it looked like a dindu matters protest

Holy Fuck I literally bought a pepsi at the gas station on my way home.

I got the 1893 one made with real sugar at least.

>passenger roughed up and drug out like an animal because united fucked up and overbooked
>re-accommodate

lol gg united

Splash into the beast!

Yes, that's what everyone thought
Until today...

Getting your ass outta two seats, burger

the purpose of an ad is to make sales, not make you think about the brand

you want to fuck the girl and thats why you go on a date, not to make a new friend

>well she didnt like me enough to give me the ass BUT AT LEST SHE DOESNT HATE ME

Basically

Hiow dare big bad corporations make profit from our super special socialist revolution!!!!

Wew laddy, over here that is absolutely unacceptable. Overbooking is not a thing so we dont get these situations. You pay for a ticket, get assigned a seat and thats that. Pilot looses his job if he makes problems like that.