I work here at this shithole. Ask me anything

I work here at this shithole. Ask me anything.

Why do you people offer "price matching" and then inform me that you will be adding the price of Amazon shipping and then telling me that "fulfilled by Amazon" items don't count?

Where do you work?

Blueshirt or geek squad?

Would you rather work inside that air conditioned store or work in freezing or hot temperatures outside doing construction work?

>when everything metal is frozen and it just tears the shit out of your gloves

"fulfilled by Amazon" stuff doesn't come from amazon, it comes from a 3rd party seller and amazon checks to see if everything is okay with it, doesn't actually count as price matched.

computer department
blueshirt, transferring to the blackties in a month or 2
The store is kept at 70C at all times even though it's blazing outside and hot air is wafting in. Air conditioned store I guess.

Are open boxed laptops are in your honest opinion a good purchase? IS THE free WEBROOT INTERNET SECURITY a marketing ploy?

Where da restroom at? I gotta pee!

Hey fag, Randy Fry here. Suck your dick bitch

Should I work at best buy knowing shit from the countless consumer review threads here?

I have webroot and it's decent

Everyone gets free shipping from Amazon

Open box is alright, there is nothing that should be wrong and geek squad covers all defects. BUT. Most of the geek squad that work in my store know little to nothing about repair and have an entire bigass army of 3 to work on every single product that they get, usually 10 a day on weekends.

Webroot is one of the big selling memes of working in computer sales. Managers will yell at the blueshirts to sell 2 or more devices in a "bundle" or they fall behind on sales and fail to meet quota which means nobody in the store gets bonus pay at the start of the month. This means they want you to literally walk up and steal it off the shelves so the rest of the store doesn't get on their ass for not getting an extra $300 at the start of the month.

As to whether webroot is good, I would take a pass.

Is it true that if you find some cheese pizza on a computer you have to report it to the cops? Do you guys look thru the files at all? Do you copy the movies?

The free webroot security is for 6 months only, forgot to mention.

Not OP but from my experience working here open box laptops are usually 90% safe.

They usually go to service center if they are fucked up beyond typical wear and tear. If you want to avoid any laptop that was sent to service look for a "STORE STOCK" sticker, they are sometimes left on by accident; avoid them.

I get a lot of returns of generic Pentiums that people expect to perform like an i7 desktop. Sometimes a laptop is slow to load becuase of shitty laptop drive and sometimes because windows 10 takes longer to load but once you see the desktop you can browse the web quicker. Most of the laptops are perfectly fine and ALL employees buy open box laptops and tvs. Ask them if you think I'm bullshitting.

You get one year manufacturers warranty so if in 8 months if it doesn't turn on, you could ask for a "Manufacture Return" and get store credit for another laptop. It's your gamble if the manager is feeling nice or not. Also if your laptop has heavy wear and tear they may just send it out to service instead.

You're not as interesting as you think you are. The techs barely care what you have (all three are just emotionless assholes anyway).

All geek squad employees have to sign a waiver to not disclose any information or they get fired. The workstations are setup like hotbox rooms, if you walk inside without a geek squad escort that's grounds for termination even if you're a manager. Before you go in you have to empty your pockets into bins on the side so you can't record anything.

How much do you get paid?

Hey OP. I'm actually interested in working here and I had a few questions.
Does working for geek squad get you paid more than just being a regular cashier or whatever else generic positions they have?
Is there any kind of degree requirement or test you have to take to work in geek squad?

So tell them to get fucked and buy it from Amazon?

# # # #
Thanks guys! Great info, will take it to heart.

How often do ignorant pajeets come in and expect/try to get special deals on shit?

Geeksquad is one of the highest paid positions in the store. However if you have ZERO experience (even non technical) expect to hit the lowest bracket of the pay (maybe 10$?)

Geeksquad is broken up between tech and everything else. In my store they didn't even ask me if I had my A+.
Techs: Fix PCs, send/receive customer apple shit (maybe fix screens on phones), Call customers, PC setups, answer phones, and if it gets backup up help the line. Occasionally you have someone from computers asking a technical question from a customer.

Non-techs: Sell to customers, check customers products before coming in, do daily reports, Call customers to pick up shit, shipping (daily small shit, weekly big shit) check returns from customer service (really annoying on busy days), reset and restore any returns, If item is pristine condition it must be "certified" which adds a whole bunch of shit that must be done before its ready for resale.

How often do you have to deal with people who have no idea how basic tech stuff works?
Got any good stories if so?

Thanks for the information.
Do you think that you actually need any sort of education? I'm just starting my college in a few days (not even going into a tech field), but I feel like if there was some kind of initiation or test I would be able to do everything.

$12.50/hour paid out biweekly with a chance to get bonus money at the start of each month based on entire store performance.
They keep saying that they would raise my wages to $13 but it never happens.

It's chickenshit but I need it to support my drinking addiction.

All employees that are not part of Magnolia or Pacific Shores earn the same basic starting wage so no. All you get is a fancy white shirt and tie so you can feel speshul.
There are 2 types of geek squad employees. There are the people that actually do hands on shit, and there are the customer service plebs. These guys have to sell shit too, like extended gsp protections and drop/spill protections and deal with the angry people in line holding their shitcanned broken crap.
Consider working something else.

You have no idea. I can't understand half of what they are saying. Just today some 70 y/o raisin tried to convince me he was a student so he could get a $150 discount on a cheapo laptop.

Hey OP,
I work as a tech for comcast, and I almost religiously send customer to best buy, because they don't understand that we can't fix their wifi issues.
I always tell them that you guys can guarantee a wifi network if you install, but I'm not sure you guys do either.
Do you guys use wifi mappers for that shit?

Working in GS: I had a customer accuse me of giving her the wrong laptop. The laptop had a sticker with the model on it and the serial number matched. Paper work had both.

Another customer accused me of lying selling "Wrong tv sizes". I told them that TVs are measured diagonally and they said they don't believe me.

Most recently had a customer demand a new laptop because their surface wasn't turning on and had been worked on before twice. Both software issues and was restored twice. Hardware passed twice. Notice the surface has heavy wear and the charger doesn't appear to work. So I grab one of our and what do you know it turns on like magic. Let it boot and nothing out of the ordinary. Browsing seems fine, no unusual bloatware or browser extensions. CPU usage is around 10-20% at light browsing.

Normally I need to place an order for a new charger and that takes time to be shipped. 7-15 business days. They had bought an extended warranty but they said the sales person said they would exchange it not fix it (hear that daily). Manager comes and normally approves in customer favor, however customer was being a dick. Explain situation beforehand, he's not in good mood now. Customer doesn't want to send laptop out to service center to be "fixed" and doesn't want to wait for a charger to be shipped to their home. They said that I am being very disrespectful and that they could get better service at walmart. They stormed out.

After all of that I even let them keep the store charger instead of ordering a new one.

Is it basically just baby boomers keeping these stores alive. With two day shipping and cheaper prices online what's the point?

There is a point.

You can price match most common online retailers.

It's MUCH easier to return shit to bestbuy. (Don't pay cash and take a picture of your receipt with your phone)

Your laptop/desktop can be sent back to be fixed under MFG. Small TVs maybe

Your consoles would probably be exchanged within the one year if they just dont turn on

You can return anything within 14 days. Treat it like a rent-a-center with no fees. Just don't damage it. No retstocking fees even if there is nothing wrong with said item.

How does it feel that your store is essentially the Amazon showroom?

Have you sold any of those expensive audioquest™ HDMI cables that cost $100/ft?

Can you install Gentoo?

This is a fat lie. Geek squad is the lowest paying position in the store, comprised of kids barely above 19 making some dollars above minimum wage in customer service.

The highest paying employees are those that work for the Magnolia section. They sell entire home theater systems and make as much as 200k yearly selling snake oil crap to retarded rich assholes.

All the time, but it's actually sort of a good thing since the plebs eat up all the dumb shit that I spew like how 125gig ssd's are better than 1tb hdds and you can always add more storage with onedrive.
The ones that have half a brain on computer specs avoid me like the plague.
Geek squad has these guys called "undercover agents" to go into people's' homes and install stuff.

We have shitty best buy credit cards that let you get cash back on stuff bought in store or online.

Sell me a gaming computer OP

My store doesn't have magnolia, and I know Geeksquad/Autotech were among the highest paid positions in my store. Probably because my store would be considered a "ghetto". I suspect my district as a whole just pays people the lowest of the pay bracket to compete with other well off stores.

No. Most besbuy employees build their own (intel gives silly discounts for processors. I got my 6700k for 150$.

Some employees will buy open item desktop and upgrade GPU + PSU.

this and can OP explain how best buy actually still exists when Amazon, Newegg, Tiger Direct, Target and Walmart exist?

are there seriously enough mouthbreathers around who want to waste money here?

would geek squad hire me if i have 2 years of customer service experience, but no a+ and no complete degree yet?

would it be worth it to spend the money for a+ to get a better job than retail shelf stocker?

>be Home Theater employee
>one hour before close
>pack of five pajeets show up
>sell Open Box 55" Sony
>roll TV out to the curb to load up
>it's a fucking Honda Accord from 1996 with all five seats taken
>pajeet asks me to help lift the TV into the backseat of the car so that it can rest on the legs of all three pajeets in the backseat
>TV doesn't even fit through the fucking door
>trunk is full of cheap Nike shit and other mall shit
>realize pajeets are from next state over to avoid sales tax

>pajeets start to unbox TV on the curb
>pajeets get pissy because I'm 'not helping'
>sales manager gets pissed because there's a ton of fucking packaging all over the sidewalk and a fucking car blocking the entrance
>get the warehouse staff out to plastic wrap the TV
>warehouse staff is fucking pissed because pajeets keep going into the fucking warehouse
>pajeets ride off into the sunset with three of them and a TV in the backseat

Can't. In my store 1080s and 1070s are all sold out. RX 480 8gigs are being sold for $280, 1060s and less are nowhere to be seen.

Don't carry mobos, cpus, heatsinks. Only carry low end name brand psus and literally who fans. Good luck finding cables here.

That's Magnolia's job to sell those thick cables, and I think they probably have. They carry all sorts of weird shit that makes no sense, like "sound treated" custom paintings that you can hang over wall embedded speakers but won't muffle them and more.

Our managers say that best buy's online game is second behind amazon. Dunno how much of that is truth.

If you have 2 hands and a general highschool ed you're hired though geeksquad is a shelf stocking job anyway.

i have a similar story

>be manual labor at retail superstore
>we're open 24 hours but of course our staff dwindles after 9
>9:30
>me and coworker walking outside
>see a car parked running with nobody inside
>walk close to check it out
>there is actually someone in there
>a kid
>he was so black we couldn't see him, not even joking
>actual african man shows up
>we see him at customer service desk buying an outdoor dining table set
>no.exe
>walk away with coworker unnoticed back outside
>we get called on pagers
>ignore
>called again
>ignore
>can't ignore it again, please don-
>it is
>african man needs help
>get to his car
>"ZIMBA"
>"AHFKSHDKHHLKDHLK"
>african teen gets out and helps us lift it on top of his car

lol, I almost had this situation with my 55" 4k. In my little Prius C with seats folded down the box took up the entire back and was rubbing the trunk door. I'm glad I didn't get the 60". Although 1080p is already high it's hard to tell the difference between 4k and 1080p on a 55"

Why do you keep asking me for physical checks like I don't have anything else better to do?

if you cant tell the difference between 1080p and 4k on a 55inch you're blind

The problem is there literally is no broadcast 4k right now. Most of these networks recently upgraded their camera and capabilities to 1080p in the last 5-10 years and probably wont want to upgrade so fast.

I get 4k streaming with netflix

"Truck team/Inventory come-in?"
"Go for inventory"
"Would it trouble you so much to put my laptops in the right fucking place?"


OP in your store is your truck team retarded too?

retail edge ftw! Microsoft also has expert zone for free xbox live, office subscriptions, and windows keys

can someone please send me a pay stub so I can get reverified?

God I hate truck. We have one guy that if we walk away from he will find a new way to fuck up. Last time he stacked vacumes vertically 3 high. The next day one fell --thankfully not hitting anyone -- and was destroyed.

They are legally required to report it.

What is THE best buy?

One time there was a kid who I overheard asking about LGA processors.
Does this happen?

have you ever met the best buy?

why are all the laptops you sell such shit?

touchscreens on a laptop are pure cancer

Using a convertible tablet laptop right now. I am never touching that filthy trackpad ever again. Feels good m8

I've heard that "fixing" PCs in Best Buy means that they'll pretty much just reformat and install a fresh Windows, is this true? Is it also true they charge like $100-150 for this task?

Are there any decent accommodations right now? When I worked there I got speakers for 80% off, an Intel processor for 66% off and Voda headphones for 70bucks and had them engraved for free.

So, what's good now?

>undercover agents
>mag makes 200k

Holy, shit. Former in-home agent here. We're just called Field Agents. There is Cadet, Agent, Double Agent and Double Agent repair ranks. Cadet is basically an assistant. Agents have their own boards. Double agents can work in repair for appliances or home theater equipment and install. DA repair does appliances and ht repair.

They are the highest paid noncorperate non salary employees. Going to up to 28usd a hour.

Mag employees don't even come close. They have consultant employees that drive to your home sell you shit. And their jobs range to selling 800 dollar systems to 340k (340k is the highest job I have ever worked on).

The person that sold that one was second in the company for sales, and only made 16 an hour.

They do get free audio equipment from vendors though.

Fuck you and your credit cards, Randy.

>$12.50/hour paid out biweekly
How long did it take you for the to pay you 12.50
As in how many years working.

Can u leak us an MRI iso?

i love going there and asking them if they can do $anything_other_than_scandisk and listening to them explain why they can't.

fucking gold.

Fucking hate Best Buy, expensive as fuck.

why do you never pick up the phone when i call? how do you even stay in business?

We blacklist numbers from verbally abusive customers.

Best Buy Canada employee here, ask me anything too (our processes, etc are a bit different)

In my province clothing is tax free if its for students but idiots come in thinking nothing has taxes if you're a student and they get so fucking mad when you tell them its not valid on electronics.

Pajeets are the worst tho, I can never understand them and they always demand an extra $200 off and free MS office and shit. I usually pawn them off to my poo in loo coworkers.

Chinks always buy $3500 Macs and pay in cash.

Honestly, we're all nameless and faceless here,
Just how much does BB rip off their clients?

How heavily are "attachments" pushed by managers, like cables, batteries, and all that garbage.

Do you have lame competitions between the wage slaves about who can upsell more?

Why are you such cucks when it comes to price matching? I literally ordered an SSD off Amazon on my phone right in front of a manager when he refused to price match.

I don't even know how you stay in business. Sure there are compulsive buyers, but they are not the majority. I can wait 2 or 3 days. Retail is literally cucking itself.

Yeah the vast majority of customers at my store is old people, but personally I prefer brick and mortar stores to online shopping because I get everything instantly, I can see it and feel it myself before buying and returns are a hell of a lot easier.

In Canada Geek Squad Home Installations (field agents) are paid the highest starting wage, then Geek Squad in-store, then Mobile, then salespeople, then warehouse, then cashiers.

At my store all they care about is the extended warranties and in store services. If you don't have high GSP % or "geek" % they get pissy.

They used to try to push accessories hard, but lately its just muh GSP.

And yes, we have a few keeners who act proud when they forcefully dump a bunch of shit on some poor 80 year old woman who doesn't need an i7 laptop with 4 years GSP and 6 attachments and post about it in our work chat app

>not working for Amazon and having your tuition paid for

Unless you also recieve a 40-60Mbps stream from netflix that 4k is just a placebo and a higher quality 1080p stream would look just as good, even upscaled.

looool i've never worked at a precinct that was that strict on cdp. everyone at my precinct dicks off on our phones all day, all managers included. i wish the blue shirts would fuck off though, they're a bunch of idiots who walk back asking stuff like, "hey how much is tech support" or "can you upgrade the ram on this computer"

i hate GS but it's decent money. the discount rules.

also i literally couldn't give less of a fuck about your 128kbps kayne album rips. never had any desire to look through someone else's stuff while working on their computer

>lowest paying position

you're a fucking retard, GS makes more than any sales department except for pac sales and maybe magnolia

i'm pay grade 7 (ara), front counter GS is pay grade 5, and blue shirts and inventory is like 4 and 3

i make almost as much as some of the supervisors and barely talk to customers

MRI phones home fambalam

Soldierx made their own version that doesn't afaik

I go to Best Buy when I want to buy something and not wait 2 days to get it.

true but they're usually a few versions behind. not a whole lot changes though. we changed diag tools to pc-doctor factory and nuked ccleaner a few versions ago.

Who's we? GS or sx?

Absolutely correct u are. If this store he works at ever get a HD with kiddie porn on it. Those fuckers are going to jail too. My A+ cert class n college stressed this. Cover your ass.

GS, i've never used sx before. i use mri all day at work, i don't want to come home and use it more

What? Do u check every file on a drive for cp? How do u know what u don't know?

Geek Squad techs are dumb fucks. Their aim is to sell you shit. Any idiot can pull cards and memory sticks. Fucked up hard drives are wiped and reloaded with factory OS cd's. GS = no degree required. Don't doubt me.

i always interpreted it as you never go looking for it (that'd be a fucking waste of time anyways and i definitely don't want to see that shit), but if some fucking retard checks in a computer and it's just blatantly on display, then yeah, you report it

STFU. You too dense to search images. Enjoy prison bitch.

Have you ever seen your colleagues stealing stuff or doing something sketchy for customers?

at least you have a job

Yeah *.jpg works great until the criminal renames cp.jpeg to "Of Mice and Men Book Report.docx"

Is that what you do?

When someone brings back a say broken expensive earbud and gets it replaced with a warranty what do you do with them? Do you just throw them away?

Checked.

I only do it to my rarest pepes

they get tracked and sent back to some big ass warehouse for returned/damaged product

Amazon does not pay tuition asshole.

Not for entry level grunts anyway. They do abuse the Fuck out of their workers. And you will never advance in position unless you are gay/lesbian or higher on the progressive stack.

I've worked there. Best buy is an improvement.

Any tricks to get the most out of price matching?

I left that shithole months ago, glad I did. They hire young people to take advantage of how naive they are.

Shit company, can't wait until it dies. Soon.

for amazon, it has to be sold and shipped by amazon, not just fulfilled.

sometimes you can bs one of the noob blueshirts and tell them that a competitor down the road has X item for $Y cheaper. i think they're supposed to call the store to verify but a lot of those kids are so young that they get all nervous and end up just believeing you instead

>it's a customer gets pissy with you because you don't know the answer to their obscure as fuck question in a department you don't work in and you make barely above minimum wage episode

They dont care because they will not make any money off of you. Most of their profit is selling stupid shit like cables and semi obvious buys. Shit like SSDs has no profit especially when price matched. So when whoever says they wont price match...thats why. Do you really believe they care if you bought it from amazon right in front of them? Seriously? Do you not have an sense? Are you 12?

If I bought a phone from Best Buy off-contract 9 months ago, and it has recently started exhibiting signs of a well-known defect that the manufacturer has admitted fault on, am I basically stuck going through the mfg for the warranty replacement if I didn't purchase any sort of Best Buy protection plan?

Just curious, because if there's a faster way to get it replaced through Best Buy, I'd much rather do that since I have misplaced my receipt and have to go there to get a copy of it anyway to do the warranty service through the mfg.

Do you really need someone to spell it out for you? Guess you must be a customer.

They don't belong in our society. Everybody would be much happier if they all just moved back to where nobody cares about that kind of shit.

>Filthy Blue Shirt
Black Tie son.

because you cant buy anything over the phone, why would anyone care. Go to the store fatass