Sup Forums I have now spent a little over a year working for an international company. I provide customer service (and want to kms) to anyone that calls and happens to speak English. I present to you, my magnum opus.
>Australia Pretty levelheaded. Australians understand what they have agreed to and usually don't bitch and moan if they don't get their way. They are stubborn as fuck and will not budge on policies, even if you are lying in the hospital. You're still going to pay. Australians also tend to either be on or off. They're either cool as hell or absolutely pissed. There is rarely a grey area. Australians are also pretty openly racist and will let you know what they think of people.
>America Mostly balanced. As an American myself, this is 70% of customers I work with. Americans are generally stupid and don't read policies. You can read it for them word for word and they will claim that it does not apply to them. If they are calling to complain they usually start the call with punches. However, it is pretty easy to calm them down and get them to a point where you can have a civil discussion. Americans also tend to not listen to your instructions. Even though I am trying to help, and am giving them the best solution, they will still disregard it.
>England Fuck all of you. The English will fucking complain about the smallest of things. Even acts of God such as weather. You will hear about it. The English have a knack for bitching that just cant be touched. They will also use all of a product/service, and then ask for a full refund, plus some. It doesn't make sense. Why did you use it all??? The English are also the most entitled. They expect the red carpet to be rolled out for them... once again, if it's not you'll be hearing about it. The English do hate confrontation though. They can send the nastiest email, but be pleasant when on the phone.
To be cont.
Tyler Lee
more, more
Liam Gomez
>Scotland To be honest iv'e only spoke to maybe 5 scots while employed here. I don't know what the fuck they were saying.
>Jews We may do like a price matching thing for the product or service that we offer. I once had a customer call to price match a product or service... for $0.50. FIFTY FUCKING CENTS. Their last name: Goldstein There isn't much more to be said.
>India Potentially better at being Jews than Jews. Indians have the audacity to try and haggle with a multi billion dollar company like they would with their local shit seller. You know when an Indian is calling because before they even say a word you can hear a train in the background, people yelling, and you can even taste the curry. I don't know if Indians actually listen to anything you are saying. They always cut you off and try to talk over you. They don't ask you to do something... they tell you to do something. The only positive Indian thing I can even think if is that they don't complain about the quality of a service or product. I'm assuming because they are literally living in shit. The inflection in their voice makes me unreasonably upset.
>Hong Kong The rudest and meanest pieces of shit around. I talk to other companies and customer service agents as well. It is not limited to customers. Hong Kong does not have "customer service" they barely have a service. Speaking to CS agents in Hong Kong, or speaking to Hong Kong businesses will ruin your day. I was cigarette free for 3 years. However, 1 single call to a piece of shit in Honk Kong destroyed that streak.
>New Zealand Like Australia but more pretentious. Also, their accent is shit. You're more likely to get a Chinaman calling from New Zealand than and actual New Zealander.
To be cont.
Jayden King
Reminds me of this.
Eli Perez
...
Dylan Cruz
More op.
Luke Long
>Like Australia but more pretentious. Also, their accent is shit. You're more likely to get a Chinaman calling from New Zealand than and actual New Zealander. I'm pretty happy with this summary.
Tyler Cruz
...
Jaxon Phillips
>openly racist yeah well get back to me when your native people have a diet of gasoline, box wine and murdered infants.
Jackson Wright
You know of course that we are all just impatiently waiting for >India
John Clark
>China What hasn't been said about this shit hole. Chinese customers don't seem to understand much. I don't know if it's a language barrier or they're genuinely retarded. You can explain something for them for 5 minutes and they will respond with a short silence followed by a very weary "oh okay". I transfer most of these calls to a Chinese speaker.
>All of SE Asia Not too bad to talk to. Most SE Asians are pushovers and you can usually get your way. However, this is only if you can get past their accents. I would honestly rather stab myself in both ears with a pen, than listen to someone speak 2 words of Thai, or English with a heavy Thai accent. This aside, they are pretty friendly people.
>South Africa What's going on here. Everyone who calls from SA acts like they are being watched or listened to. I am lucky to work when most South Africans are sleeping in their armored homes.
>Saudi Arabia and UAE Slightly Jewy in terms of trying to get nonexistent deals. Very demanding. We have had multiple instances of Middle Eastern men getting really creepy with my female colleagues... and just over their voice. The worst phrase I can think of is "tell me" which is used way too fucking often. They tend to complain a lot as well. However, it's not quite as strong as the English.
To be cont.
Benjamin Brown
> Africans > probably not people at all I already like this
Chase Cook
Nothing wrong with being racist, I read it as a compliment desu mate.
Ethan Brown
Could go for a split open frankfurter right now
Nicholas Brown
>Canada >French type French Canadians are WORLDCLASS assholes. You don't speak french? Fuck you. You pronounced this french word wrong? Fuck you. French Canadians will let you know that they deserve only the best. You better hope you give it to them. French Canadian women are 8x worse to deal with than men. Have you ever listened to a bitch complain for 15 minutes with a French accent? It's awful. >English type Not much different than Americans. Less negroes for sure though. English Canadians can be quite polite, but not as polite as popular culture makes them out to be. Canadians in general come of as less retarded than Americans. They certainly do the same stupid shit though.
>Germany and The Netherlands Your'e being lumped into the same category because you sound the same. I try to have fun at work. I'm not very cut and dry. I try my hardest to connect with customers and clients. If I focused on staying bland like other companies encourage, I would have gone postal 11 months ago. However, these fuckers will not let you be happy. It may just be their accent, but the Dutch and Germans try way to hard to stay professional on the phone and in email. I have German friends, I know you guys can be chill. Stop it.
>Italy Learn to fucking speak English if youre going to call an English customer service line. Germans, Swedes, Danes, and even Greeks. They all usually speak English. What the hell are you guys doing over there. Bippity boppity Mario.
>France Take what I said about French Canadians and the English and combine them. While they are not in the top of their class on complaining... theyre pretty damn close. The French have no understanding of quality either. You used this super cheap product or service... BUDGET is literally in it's name.... wtf do you expect.
I have a couple more maybe.
Dominic Scott
continued
Evan Torres
6/6
Jacob Butler
>The Rest of Africa Iv'e never received a call from anywhere except Egypt or SA. I can only assume the worst.
>Finland The first week at this job I received call from 2 Finns. I don't even know what they wanted. They were so faded that I could only make out every other word. They were calling to make a compliment, I knew that much. I tried to keep them on the phone for as long as possible because I was having fun. Unfortunately, they said they needed more to drink and hung up.
>Russia Russian stereotypes are fake. Most Russians I have spoken to sound like little girls. I have one Russian call where I genuinely feared for my life. If you have ever worn a shitty headset, you know that there is no bass. This Russians voice was so damn deep that my shitty "Cisco Certified" headset nearly shook off my head. It didnt help that he was pissed as hell. Not the kind of pissed where its constant arguing. I would answer a question with an answer he didnt like... he would just sit in silence. Waiting. He would then start to speak like he was saying the most profound thing to grace my ears.
>Japan Japs hardly speak English. When they do they usually are quite calm and take a lot of pride in whatever they are doing. I enjoy speaking to other Japanese CS agents as they are usually chill.
>Taiwan I usually have to transfer to a Chinese colleague. I have had colleagues tell me that they wouldn't take the call because it was a "Taiwanese Chinese speaker". Fucking chinks, I dont want to deal with your issues.
Well. Thats about it. If I didnt mention a country its because it has little importance or doesnt use our services/products. I know there are typos. Im tired.
Jack Robinson
KEK
Lucas Adams
This, as a foreign student I have noticed that english people bitch literally about everything and talk shit behind your back, but then are totally nice and smiles to your face as if everything is fine. Fucking fakes.
Jayden Sullivan
>>Scotland >To be honest iv'e only spoke to maybe 5 scots while employed here. I don't know what the fuck they were saying.
sounds about right, it's our defense against mass immigration - only the most intelligent (and most insane) can settle here because no-one else can communicate with us
James Rivera
Chinese speakers get transferred to Chinese speakers. Same with French, German, etc.
Scots... and god forbid you get someone from Wales. I AM the English speaker. The only thing you can do is grip your keyboard and focus on the syllables.
Colton Collins
interesting read, thanck for the share!
Kevin Baker
Finland >The first week at this job I received call from 2 Finns. I don't even know what they wanted. They were so faded that I could only make out every other word. They were calling to make a compliment, I knew that much. I tried to keep them on the phone for as long as possible because I was having fun. Unfortunately, they said they needed more to drink and hung up. god damn you made me laugh America >Mostly balanced. As an American myself, this is 70% of customers I work with. Americans are generally stupid and don't read policies. You can read it for them word for word and they will claim that it does not apply to them. If they are calling to complain they usually start the call with punches. However, it is pretty easy to calm them down and get them to a point where you can have a civil discussion. Americans also tend to not listen to your instructions. Even though I am trying to help, and am giving them the best solution, they will still disregard it. yep we're assholes
Jackson Harris
>I try to have fun at work. I'm not very cut and dry. I try my hardest to connect with customers and clients. I don't think that really works over the phone unless you're an account representative and end up frequently talking to the same person or group of people. It's hard to build rapport with someone you will likely never talk to again. And unless you're working a sexline, people call support because they have a problem, not because they want to connect to people.
Ian Ross
The English are very whingey. Very renown throughout the anglosphere.
Also - about the chinese in NZ, no shit. ALl the cosmopolitan faggots in Auckland are the ones that'd call on a globalist spherecuck BS international company. They're shit, and the Auckland accent is shit.
