Applecare senior adviser here, just got home from a hard day of getting fucked by cunts who want free phones because they smashed their screens. AMA and I'll answer what I can.
Also it's probably worth noting that I had no idea it was Apple when I applied as soon as you sign the 'tech support' contract and NDA they let you know.
Aiden Anderson
>Also it's probably worth noting that I had no idea it was Apple when I applied as soon as you sign the 'tech support' contract and NDA they let you know. What the fuck?
My question: Are you a genius?
Parker Allen
Are you saying you didn't know you applied to work at Apple?
Justin Price
No I am a Product Specialist, mostly a genius but far more training and flexibility
and yep, literally no idea, they hide it very well. Apple outsource their tech support but you know...they pay my wage and my email is @apple.com etc etc.
Bentley Moore
Actually I was scared af when I found out because I only ever owned a 3Gs and fucking hated Apple products but there is 6 weeks of training and mandatory brainwashing sessions(not joking). I do really like a lot of things now about Apple products but it's my job to be a shill.
Jackson Gonzalez
So how do you like living in America, Pajeet? Is potty training a part of Apple's training?
Juan Reed
Is it normal for genius bar appointments to take over an hour past the scheduled time?
Is it normal for some random genius to say fuck it to the metal support on a key cap?
Parker Morales
Straya M8, which is good. All the customers are racist af, the second they connect to me "Holy shit, thank god you're not nigger"
Ayden Brown
Look I get many many problems from those guys depending on where they are located. Yes they overbook sometimes but for the most part it's old fucks that want every little thing about their email and shit fixed. You can only position so hard to get people to fuck off.
Also dealing with fucking agents from Manila are the bane of my existence, they fuck everything up.
Jeremiah Allen
No one cares Pajeet.
Evan Scott
Fair enough, I just took a stab and assumed people might want some insight into the inner workings, or keywords to get free shit etc.
Isaiah Morales
Free shit you say? Please go on...
Dominic Miller
It's all common knowledge. Hire, brainwash during training with "we're hapi family nao xD look how much we clap xD", sell sell sell.
Kayden Turner
It's phone technical support, we don't sell anything. I wouldn't even know how much shit costs.
Tyler Moore
Does having an @apple.com mail address have any effect on your life? Do strangers treat you differently because you are working at one of the biggest companies?
Jaxson Perry
I would never use that shit outside of work and in 99% of cases it not worth Apple chasing me down.
I did get a free Apple shirts and stuff that only we get. Not even the store guys get which I wear from time to time to brandish being a complete faggot.
Josiah Reed
My father seems rather depressed ever since I started to use it but I think that's just coincidence. I get a lot of e-mail for male dating sites and dldos and other sex toys, but not so much other differences otherwise.
John Hill
Ex-"genius" in a Sydney store, can confirm this happens in person also. Old white people are good for a laugh.
Jason Diaz
xD (laughing)
Kayden Diaz
Ah you, I have a question, can you guys see iLog and our cases or do you GSX or some other tool? Every time I call George st they play dumb and make me go through the whole thing again.
Chase Harris
Heh this guy knows what's up, m8 HT204128: How to go fuck yourself. God I want to say that every day.
Daniel Wilson
I'm unable to gain agreement, can you please take this call?
I thought the NDA was only after you got MZ.
Hunter Morales
Everything now is done via Mobile Genius on the iPads and it has everything from gsx and ilog I believe. So assuming you've spoken to someone with Mobile Genius access, they're just a lazy cunt. Who did you speak to?
Justin Williams
What Is the most difficult problem to fix
Zachary Hall
Wasn't sure you'd see it, so deleted and redid it as a quote.
I was going for T2, then they told me the pay, plus you guys get surveys before you get the chance to fix everything with follow up, plus you're Mac now too? Yeah no, I'm Mac and iOS, but ain't no way I'm letting them put that voodoo on me.
Carson Brooks
That's good to know, I suppose it's worth gaining agreement, also no idea can't remember the dudes name but I do make many calls a day.
It's funny today I found out there is a Kbase that allows us to override an ARS manager decision and just tell the cx to go to mates rates or some shit and I'll just CS code the repair.
Nicholas Cox
The customer.
Also I was Mac+ then took T2 iOS to get to Mac+ T2 which now pays the most. I wish I was still in T1 most days.
Joseph Butler
Can't tell you how many times I'd get cunts come in with cracked screens (often multiple devices) with a CS code for each because they'd logged enough calls to AppleCare claiming an "electric shock" from their charger had caused the damage.
Tyler Walker
I would sayyyyyy when people try to upload 50k photos to iCloud, the system is a consumer level tool and can't handle it, there really isn't a great way to fix that if it breaks and for Australians it can take weeks, positioning that can be difficult.
ACTUALLY! fucking Thai people, there is no Thai line for them to speak to so we have to sit there for hours phonetically spelling everything out and I can't help reset their passwords because again...they are in Thai.
Jacob Richardson
>What Is the most difficult problem to fix
Stupid customers. "I installed this random thing that said I had a virus, now I have viruses! I thought Mac's were supposed to be secure!"
"No one told me about AppleCare insurance, you should cover my repair!"
"I read online everyone with a 4 year old phone has this issue! You have to fix it free!"
"Why do I have to answer these questions? I'll send you my driver's license!"
"AT&T told me the voicemail issue was something everyone was having with their iPhones and that only you can fix it!"
Aiden Bell
I had stores tell customers to call us to have you guys override it.
Mason Martinez
Thai people also #1 for cockroaches in machines. Closely followed by Indians.
William Allen
Our T2 was a $0.50 raise. I took myself off that list the second they told me the raise. I still correct T2's though. One of you guys had a customer clear cache to remove malware...
Nolan Rogers
Like I said before I am in Australia, I was casual on $23.88 an hour, then fulltime is $20.50, T2 Mac+ only recently got a proper raise to $46,000 per year with incentives so that's the better place to be.
Robert Watson
Also, you're not vendor. That's key. Did you get your free iCloud 200gig?
Zachary Hill
Man that's rough for the shit you guys put up with. Starting Genius pay in stores is like $28.50 an hour and that's before penalty rates on Sundays and public holidays
Landon Martinez
Yeah, because we still have Single signon ID's we get that, we also get our own separate discount. It's not as good as when I was at JB but I still have mates there.
U WOT CUNT, I might have to apply there. I know people yell in face and on the phone but they dehumanize us because they can't put a face to the voice.
Adam Williams
Don't say you do AppleCare on your CV when you apply at the store. They won't hire you. I've tried.
Liam Mitchell
How do I scam Apple to get free stuff though?
Jackson Watson
You don't want the free stuff. It isn't good. It's *usually* a mug, a phone case, or a free keyboard.
Eli Price
Nah I list the parent company, they know what's up.
It's more so if you're hard done by, if you have a faulty Mac or iPhone that keeps breaking even out of warranty you can get a replacement. Just keep acting like a fucking child, go from T1 to T2 to customer relations and fight with them. It makes me sad but the squeaky wheel gets the grease. The highest level of appeasement they can offer is $300 worth of shit if you complain enough.
Wyatt Gomez
Is it true that the hardest part about working for Apple is telling your parents you're gay?
Josiah Nelson
I told them you were gay. They asked who user is, but didn't seem to care.
Jeremiah Russell
Sounds like every consumer-facing tech support job ever. Why is this a thread?
Justin Baker
As someone who just purposefully broke mu phone to get a new one before my apple care ran out. Toppest of keks
Landon Hill
lel feels good i bullshit apple stores all the time
When ever i buy something and it "breaks" aka a scratch gets on the screen etc or some cosmetic damage i just say it was like it when i got it. Do you guys get people like this a lot?
also
>dat 14 day return policy
i abuse this way too much lol
Wyatt Fisher
can confirm for acting like a retard child. Works every time for me. Just play as dumb as you can and you are good to go.
Ryan Diaz
>racist >laugh Whats so funny / racist about wanting to discuss complicated technical issues with someone fluent in your own language?
Asher Morales
Is there some "Back to Facebook" meme? Just asking.
Liam Ward
How'd you apply? know anything about the people who repair macs at the genius bar? Id enjoy doing MBP repairs, fuck ios stuff though the user base is awful. Is the genius bar repair work contracted out or done in house?
Dylan Russell
>Newfag can't make own memes >Succumbing to board culture
Jose Gray
>free apple keyboard TELL ME HOW TO GET THIS FREE SHIT YOU SPEAK OF
Michael Stewart
Dumb fucking Sheeple cunts. Nuke Tim Cooks's gay asshole.
Jaxson Johnson
Back to you racist! Why are you so afraid of multiculturalism, user?
Kayden Thomas
k
Gavin Rogers
So if someone breaks their screen they don't get a new phone under warranty?
Jeremiah Johnson
How can make my MacBook Pro die and have AppleCare give me a free upgrade when Skylake comes out? Gotta make it look like an accident, it's a 13" 128gb model btw, bought last August.