Your warranty repair experiences?

I was absolutely amazed by Lenovo today. I've sent my thinkpad on Tuesday right after work, right before post office closed. I received it today's morning, on friday. So far no company can compare to them basing on what I experienced with others.

That's just what a business-grade laptop warranty does for you. Dell and HP do the same thing for Latitudes and ProBooks.

Some years ago I had a Dell laptop and the keyboard started malfunctioning. Called Dell and they sent a technician to my place, he replaced the keyboard, did a general check on the system, and left. I had no extra or special warranty.

I'm not sure if that's standard procedure for Dell, but since I'm not in the US, it was probably not possible (or too expensive) to send it by mail to a shop/warehouse.

Cool blog post. Where's the unsubscribe button?

It's pretty standard, at least with the higher end stuff 9 years ago. I had to get the motherboard on my M1330 replaced a few times due to the nVidia chip problem thing that was going around. Calling them up was pretty shitty, though, the overseas call center morons were a pain in the ass. Techs were fine.

My friend failed a root attempt on a 2013 nexus 7 and bricked it like 2 years ago. A week ago he decided to ask for a replacement from Asus and they just mailed him a brand new one.

OP here, I've also got A G600 mouse from Logitech, it started going crazy and Logitech just sent me a new one. It then turned out that the USB port was fucked. So now i've got two :D

My HP fell off in an earthquake and the HDD died, HP just sent me a replacement drive, free of cost. Pretty nice.

Had great experience doing an RMA on a video card through Asus. Pretty sure the dude was high, he just setup the RMA without asking too many questions. Got the new one within the week.

what happened?

I don't RMA many things, but when I do, it's usually shitty.
E.g. I completed an RMA for my Razer deathadder (2013) and it took Razer about 2 months to ship my mouse back after multiple persistent emails.
However, they sent me a chroma back, which I guess is an upgrade?

>Compaq
Sent me a new DVD drive for my old notebook via overnight when I said I had already done all the testing and I could install it myself. 9/10

>Logitech
Sent me a new mouse no questions asked 10/10

>Apple
Overnighted me a box and had the computer back within a few days... with the issue not-fixed because they didn't listen to what I said was wrong and replaced the RAM instead of the mainboard. I would later have to drive 45 mins to an Apple store twice to demonstrate the issue to the "genius bar" and get a replacement computer after they sent it back and it still didn't work. Literally the most incompetent support I've ever worked with. 5/10

>NZXT
Sent me a new LED strip expedited after I called them when they ignored my ticket for a week. Overall pretty cool guys, super polite and up-front, but probably super busy since it seems like a small team. 8/10

>Gigabyte
Took the better part of a month to decide to just exchange my board for a new one. Not tested the new one to see if it works since I went ahead and bought a new ASUS board instead of waiting.

Should also note I had to pay my own shipping with Gigabyte as well. Fuck those guys.

You sent your busted laptop to the manufacturer for repair? How quaint.

>Dell CompleteCare - they come to my home and fix the machine in front of me within 2 business days, sometimes the same day if needed depending on when the support request is made

There is no company that does support better than Dell, and I got that level of service included with the price of my Latitude.

For 3 fucking years.

Had this with a vostro a few years back when the hdd died. Could have done it myself but they insisted.

Hp warrenty for probook is even better imo.

RMA'd my EVGA power supply a few months back. Developed a coil whine. Unbelievable service. No fuss at all.

RMA'd a lappy bought off pc specialist. It was decent but laptop was dirt cheap so can't complain.

Sent my Acer Aspire 5349 while it was in warranty,because screen kept breaking itself. (lines on screen,LVDS cable or such most likely)

Needless to say neither the first and second times they didn't do a good job,it would break after ~half a month or so,and they expected a near pristine laptop to come to RMA,not some used shit. (the only sign that tells you this is used was a crack in the plastic where the audio and mic ports are).

And probably needless to say again,but I replaced the LCD myself the 4th time,and this time it still works to this day. (knock on wood)

Asus support sucks dick, too.

Lenovo is shit in my experience. I had to give them instructions on how to fix my laptop. They ignored and fucked up. They then listened and fixed my PC.

>Dell Customer Support
The same company that lost all their support records and claims, and now Indian scam artists call all their ignorant customers...

>There is no company that does support better than Dell
HP, particularly for business. 3 years parts/labor/onsite.

ThinkPad T400 power supply with loud coil whine
"There's nothing wrong with your laptop, Sir."
They sent it back unchanged.

>chinkshit

Heh, I sent a think pad yoga 12 to lenovo to fix some rattling. Took 6 weeks to get it back. They kept telling me the part is backordered and kept pushing back the date. I eventually just told them to just send it back so I can return it as defective. Bought a latitude 7250 instead.

>Lenovo
Have an older Lenovo Y500 that just barely had the warranty expire on. Didn't realize this until I called them last week after I cracked the screen. I had accidental damage on the warranty which also expired. Indian dude on the phone put me on hold and came back saying that they can still help me out. Sent me to FedEx to ship it off and I had it back with a brand new screen that same week.

>Seagate
Horrible shitty RMA experience. Had a 2TB that died a few weeks after I installed it. Requested RMA, they called me to say the warranty had been invalidated because the label had been torn off... which it hadn't. I requested a picture of this, and they wouldn't even give me that. They sent me the drive back and the label was nowhere near torn off, not even scratched. Requested another RMA, sent in drive, same thing. Label is torn off. After fighting with support on the phone, they admit that they didn't even look at the drive and were going from notes that said the label was torn. I asked if they could take a look and they said it would take them 2 weeks just to have someone open the box and look at the goddamn label. Finally got the drive replaced and back in my hands 3 1/2 weeks later... 2 months after that, it died again... I bought a HGST drive to replace it.

>Samsung
Verizon refused to service or replace my Note 5 because one of the internal stickers indicated water damage. Called Samsung, they said "send us the phone, we'll take a look". Sent it, got a call back they said Verizon were idiots, the indicator isn't tripped at all. Samsung overnighted a replacement. I ported over to T-Mobile shortly after that for billing issues.

>Acer
I had a monitor that's well out of warranty that suddenly had a red line going up the left side of the screen. They still accepted the RMA and replaced it no problem.

>Comcast
The technician who installed my service ended up somehow blowing my 55in sharp aquios out. Would not turn on at all and there was a strong burned electronic and ozone smell after he did whatever. Tech said that Comcast would replace it, but they refused to because he was a contractor. I had the tech's number but he stuck with Comcast would replace it. Called Sharp. They had ups pick up the TV and box it up right in my living room. They didn't repair it, but instead sent me a brand new one the next week.

>Apple
I want to punch the smugness off of the genius bar attendants but my sister's iPhone 6 developed some kind of screen issue where it stopped taking input. I took her to get it replaced. Dude took it into the back, came back with a new phone, made sure everything synched over and sent us on our way.

That's what apple employees are told to do. I met a guy that used to work for them and they have a mantra of "It's more important to repair the relationship than the product" so if they think that the customer is going to flip their shit it's an instant replacement.