Ask a DirecTv employee anything

Ask a DirecTv employee anything.
I work in the Loyalty Department. Also known as the "Disconnect Department".

Honesty with people is my 100% priority. SO ask away!

bamp

tv is irrelevant

You'd be surprised at how many people are still paying for TV. It amazes me that we have so many people still paying for TV.

what is your job like?

It can be pretty stressful. Some days, it's back to back calls. Other days, we have enough time to hop on HBO or Netflix or something and watch shows inbetween calls.

Usually, people are transferred to my department from other departments to get service calls waived, credits among other things.

Is there a way to unlock for free the adult channels?

There isn't a way to get them for free. If you have Cinemax, you can log in to your account online and watch what limited adult programming there is for free.

Occasionally, Playboy has offers where you can get it for free for 3 months. But you have to call and ask for the Loyalty Department and ask if there's any promotions for Adult Programming.

How does a Britfag get access to Mr Mercedes?

I personally don't know what Mr. Mercedes is, but I do know that we don't offer services to you guys.

Yeah i have cinemax and hbo i can see softcore porn on midnight but its bullshit i want hardcore porn on tv any app where i can log with mydirectv account to watch hardcore porn? The playboy venus and others channels are hardcore?

Competition here (Dish), what have been some main reasons people have called to disconnect with DirecTV? I feel like I'll be dealing with the same shit as I have to take calls during training as well.

Well, they do have Brazzers for Adult Programming too as well as Hustler and some others which I believe you can activate without having to call the 1-800 number by going to "My Programming" and click activate now. If I want to get those, I have to pay extra for them. I personally enjoy my price being free though monthly.

Playboy has kind of turned into sexy reality shows for couples for though and 9 out of 10 times, it's much easier to sell to Elderly Women than it is to Men of any age.

But you go to the following:
>Log into your DirecTv account via the site
>Networks

Then select either HBO or Cinemax.

Dish has been a major competitor lately and it's been kind of annoying. However, with the roll out of new discounts such stackable $40 and $20 off a month offers with 1 year commitments, it's been different.

Oh, you're in training with DTV? Congrats. Welcome to hell!

My advice to you is to not take things personally & try to stay relaxed on calls.

I’ve been a subscriber since 97. My bill is getting crazy tho with Sunday ticket. Any way to get a break?

is there any way to continuously get HBO starz etc. At a discount. My 6 months of discount ends next month and I really don't want to cancel premium subscriptionS. Not asking if I can get it free, just at a discount

Yeah, call and ask to speak to the Loyalty Department. If you pay your bills on time every month, you should be a 3-5 heart customer. We have offers for you, but you have to call us to get them. When you call and listen to the automated system, just say "I want to cancel my services" so you don't have to talk to some dumb fuck in the ACE department from overseas. They have no clue what the fuck they are doing. Also, if you old equipment, you can get brand new receivers for free. I have a Genie and Genie Mini in my home and I fucking love them.

Usually people have to wait a month between those discounts. However, up until Christmas, they are free on the weekends.

I have NO skin in the game, rather.

OH! Well congrats either way. Yeah, you guys have been giving us a run for our Money. Most of my callers last month went with Dish. However, during calls I will log onto Dish's site and compare your basic starting plan, pricing after 3 months and all that with the current plan and pricing with us and usually a customer changes their mind.

Representative from compliance here. I have your ATTUID and you'll be featured in the next Integrity Bulletin.

Do niggers work there?

If you were from Compliance, you'd know that we can't access Sup Forums from any work computer, only competitors.

Define Niggers.

...

They've already told us that part of training, we're actually supposed to call you guys as if we're going to be getting service just to see your strategies. It's annoying how business works, but I guess that's how it is.

But either way, thanks dude. The AT&T merger kinda screwed me and my team over at DTV, but I know you do good work.

How long before directv now supports more local stations

Oh.
They're pretty tame for the most part. They get pretty heated, but they mute their phones before saying anything dumb.

Thanks for the info. Last time I called and threatened to cancel service, switched depts and the guy hooked me up. I suppose I'll give it a shot in a month or so. Thanks again

You have no idea what your new AT&T overlords are capable of.

Well, if the Merger hadn't happened, DirecTv would've gone bankrupt. We used to have a bottomless supply of credits. AT&T took over, capped our credits and we're out of the reds.

Depends on your area. Plus right now, some stations are wanting to charge more and we're trying to keep customers prices reasonable.

That's nice, nice to see the company letting people handle issuers on their own.

Coulda guessed that response ... anyway with my att cell phone plan I only pay 10 bux for tv and free hbo so I can’t complain nigga keep up the good work

Yeah, normally we're more than willing to try and help people. It's the people who are so dead set on cancelling that are harder to work with. Just don't feel like you're entitled to anything and we'll work better with you.

You don't scare me.

That's a great price! Do you have the Unlimited Plus or Unlimited Choice plan?

Plusss ... I used to have the old iPhone plan which was unlimited data but with the new plan I can hot spot and directv now discount so fuck yea great deal .... what’s happening with the time warner merge

Nice! You can also watch your shit on the go too without using any data. So that's a plus too.

I haven't heard much about it, but the idea behind is that if we take over Time Warner, we'll have more services to offer and we wont have to worry about stations like Fox and them being like "Oh well, DTV is trying to take us away from you..." It'll be very good for AT&T. It'll be a monopoly in some areas around the US, but eh.

Sweet thanks for the info.... I recommend all cut the cord eventually I was paying almost 110 for cable tv along with all the boxes and whatnot streaming tv is so much better if u have great internet

how much are you paid?

well and that's why they introduced DirecTv Now. It's a streaming service offered through AT&T. Basic package starts off at $35/mo. It's kind of a shitty service though. It's customer service is all based online. Like I can help people setup accounts and whatnot, but I usually just tell people I don't deal with that service.

I get paid $11.60hr which is barely above minimum wage where I am, but it pays the bills.

whats the demographics for most of your customers?

I generally talk to a lot of people who are over the age of 70. Generally people who have "Fixed" incomes due to retirement and all that bullshit.

How hard is it to borrow satellite service by reprogramming a card?

Asking for a friend.

You'll get an OSD that says "Unauthorized Card" and it'll send our fraud team a message.

fapping before or after work? being the case: asses at work

I don't fap before or after work honestly.

Ehhh... I work with a lot of Elderly people and the people whom are around my age group are generally super obese women. The ones who aren't obese are generally just really annoying women who like to flirt with EVERYONE.

yeah, fuck you and your god damn contracts.

no-a
fuck-a you!

How do i get lower bills and not the 5 bucks off for 3 months or free hbo shit

Well, if you have read through the thread, you'll have seen how! But I'll be more than happy to go over it again :D

Credits are based on how much credit you've gotten over a 1-2 year period & if you pay your bills on time.

Those who pay their bills on time generally have better discounts and you build up more loyalty that way. I saw a customer who had been with us for 13 years, but was only a 1 heart customer because they never paid their bills on time.

The best way to lower your bill is to ask to speak to the Loyalty Department since we have more discounts available for you than a Supervisor. On Saturday, we rolled out some discounts that we can stack and get you anywhere from $60-$80 off your bill for 12 months. It's pretty awesome.

I just cancelled two weeks ago on Friday. How long does it take my return shit to come in? I assume the holidays may have delayed it, if already in transit.

Also, my disconnect guy was understanding. I just told him I'm broke and need to cancel, I'm going to say no to all your offers. Apparently his wife died and he had 5 kids to raise or something he said, so he knows about being broke. He sounded black.

It usually takes about 7 days after your disconnect. However, they changed how things worked right before then. Check your email or mail box. They now send you information on how and where to return it. Unless you have SD Receivers still or the Genie Minis, in which case, toss em. We don't need em back. As for your satellite, we don't want that back either. Your other option is to call and ask if one was ever sent out or if your account was actually cancelled. There are agents out there who are pussies and don't wanna take a d/c and will just make a note like they did it but not actually do it. I usually report those agents to Supervisors for negligence.

I'm a DirecTV Now subscriber, and was one of the first to get it. I got the 100+ channels for $35. You guys have HBO for free for a whole year, which is epic. My question is, can I add one channel to my lineup instead of jumping to the next tier? I don't want to lose my $35/month plan and I'd love to get Boomerang.

I don't know much about DTvNow since we don't handle that. Customer Support for that is all online based and I don't get that service for free. As far as I know, No. You'd have to jump up a tier. I only recommend that service to people who say they don't have a line of sight or landlord permission.

Worth a shot asking.
Fortunately for me, I freaking love the service. I know a lot of people complained about it, but ever since I got it I've had ZERO issues. What's even better is that my company uses at&t for company phones and iPads so I'm always covered when I travel. Keep up the good work!

Good to hear man! I haven't had many people talk about if it's good or not with me, so I'll be sure to keep this stuff in mind.

NICE! That sounds like a win! Thanks Sup Forumsro!

litttt im an AT&T sales rep, we make hella money off DTV tho, more than phones

Yeah, you guys also account flip constantly and tell people the wrong information about DTV and make promises that we can't fulfill. But hey, that $480 ECF is fun to spring on people.

We honestly hate you guys. But hey, we're Sup Forumsro's in the end I guess!

I personally really enjoy using OPUS though. So much easier than RIO.

Whats your yearly salary and how long have you been working there?

Im sorry bro i didnt read everything before posting. Amother question, why does the genie only have a 1 tb drive. I need 3-4 min

My family and I recently dropped cable and picked up some shit called tablo and roku. Was this a good move? saved a lot of money

Yearly salary is about $24,000 before taxes.
I've been doing this for about 7 months now, but I have quickly become a Top Ranking agent. I get a lot of attention from the Higher Ups. Sometimes it's not the good kind.

Well then, you can upgrade to a Genie 2. Has 2TB. That's the best we have at the moment.

No opinion. It depends on what works best for you and your family in terms of money.

damn only 24k? you seem like a competent and normal individual which is rare these days.

Is that new? I have a upgrade set for 2 weeks and its the genie witn 1 tb. They didnt have another one when i called

Dude I love your constant positive attitude.
Keep on making this dark corner of the internet a little brighter.

I would like to request more dinosaurs in the programs you offer.

I used to do the same job

Ever fucked

Where I live, it's a little bit above minimum wage. I also get 90% of my Health/Dental insurance paid for, Paid Time off and Paid Holidays. Plus they buy us Pizza here and there. It isn't too bad.

Thank you. I'm working on moving up.

Well, at this moment in time, that may have been the only 1 that was being offered to you. The Genie 2 is relatively new, but not too new.

Thanks man!

Yeah? How'd you like it?

It's been 3 years since I last got laid. Fuck women and their games though.

You can thank Obama and the Democrats for that healthcare there. He may have overturned Habius Corpus, but he did a lot of good in this country as well.

Damn man, im pissed. I dont want no genie 1, hook me up with a 2

Dang man

Obama didn't do jack shit to help with my health insurance except for raise the prices.

Before Obama care, my insurance was $40/check and I got better insurance. Afterwards, I'm paying $60 for worse insurance.

Go fuck yourself with your Demotard logic. Fuck the Republitards too.

Call them up and see what they can do. They re-open at 8am EST tomorrow.

Women aren't worth it man.

how does that work with no phone line connected?

I wouldn't know. I'm not a Tech Support specialist or a Technician

Alright but keep in mind that you are in the extreme minority of Americans there. Also there were cost prevention measures the republitards took out of the bill because they are just the worst.

Well, yeah fuck the democrats too though, "Obamacare" was literally written by insurance companies, and was on the republican platform in Bob Dole's '96 election. Just shows how far to the right we've gone in this country.

Tl;dr fuck both parties, but fuck one of 'em waaaaay harder.

both main stream parties are bad for America. Lets be real.

ur stance on politics makes me wanna be ur bestfriend

Both sides are nutjobs.

Before obamacare i paid 65 bucks for a pack of 50 glucose test strips, now i pay 10. Not saying it's perfect but bottom line democrats wanted me to live, and republicans didn''t. Guess that's why I respond so hard on this subject

So you're on Medicade, got it.

Verizon fios master race
That is all

I have not lost a customer to you guys.

Nah I'm not some lazy fatass white chick in Alabama, it's employer based insurance that wasn't offered before, and company has to pay for a third of it.

all right Sup Forumsro's! I am out! Good night.