What vidya related customer support stories do you have?

What vidya related customer support stories do you have?

Pic related just happened. Boy, did that escalate quickly. All I wanted to do was to cancel a pre order.

Did you get the Karkland?

Did you tell her you hope she has a miscarriage?

>Happy news and wanted to share it
Just type "Congratulations" and move on? You're screencapping and making a thread about it like its some big life altering moment for you.

I did, I wrote "oh wow congratulations". I was going to write "are you having a boy or an abortion?" but I just wanted it over with.

Its ok op i like your thread

I kind of get what OP capped it for. I get that this person is excited about her recent developments but to say it to a stranger is a little weird. The lady probably didn't even care how OPs day was going, only asking so she wasnt randomly saying she's preggers

sounds about right. I work for a tech support and call in center in arizona. We got a new book of shit for certain companies (directv, comcast) to say to consumers during wait periods while we look up their info and other stuff.

That stuff includes things designated as "small talk" like mentioning marriage and pregnancies and watching sports on TV. Microsoft probably got the same book for their employees.

I was trying to get something with my internet or cell service fixed once, the woman heard my parrot squawk in the background and went on an incredibly long winded story about the parrots she used to own and a bunch of random shit about her husband.

We were literally in the middle of getting shit done.

It's just annoying. If i was on the phone it would be ok, but y'all need to learn how to read our voices and text to know when it's appropro to mention that kind of shit. I talked to a bro from N Dakota from my car insurance and I was having a blast talking to him, but only cuz he was able to read our chemistry. It sounds gay as fuck but it really makes a difference sometimes.

tell her shes a whore

I work in the public service and we got a big spiel about "acceptable topics" as well. Sports are one we're encouraged to do more often than not.

If I was getting over my job I would mention obscure shit like badminton or Jai alai and say a bunch bullshit.

I agree, but when you get ~20 calls an hour, you really stop caring and just start going by the book mate. I get screamed at in at least 3 calls every hour at work, and usually it's older people who don't fucking understand internet service, or younger kids calling for their parents who have no filter whatsoever and start cursing at me. But, i'm not allowed to turn the phone off or transfer to a supervisor, so, what happens is I have to sit there and try to pacify them with some dumb faggot story from the book we're given on orientation day, filled with absolute nonsense and "fun facts" to keep them docile while I try to fix their problem (which, 99% of the time is weather related or just a plain old service outage.

So, what i'm driving at is most of the time it's pre-emptive to keep you from screaming at them.

Hmm ok, I see.

Do you enjoy hearing them rage? I feel like I would die of holding back laughter the whole time.

When I started, it was pretty funny, they would get so upset over nothing, but now it's just taxing because they pick up the phone and immediately scream "FINALLY A HUMAN, SO SICK OF THE DAMNED ROBOTS. YOU BETTER FIX THIS SHIT I'VE BEEN ON HOLD FOR LIKE AN HOUR" (usually ~5 minutes, we can see.)

for comcast calls, every single tech support call I get since the start of the month is "I JUST READ ON THE NEWS COMCAST IS PUTTING A LIMIT ON OUR DATA, WHY ARE THEY DOING THAT" and I tell them to check their email, then they scream "WELL I DIDN'T GET AN EMAIL I'M GONNA SUE YOU GUYS SO HARD UNLESS YOU REVERT THIS CHANGE RIGHT NOW" and I tell them it's not something I can do then they try "WELL I'LL JUST GO WITH SOME OTHER ISP IN MY AREA THEN" and then I have to pretend I give a shit about them leaving (which I sort of do, it's marks down on me if someone leaves in my call because they consider it MY failure.), and try to get them to stay. Once I explain how much 1tb is, and how much data they use in a month (most people are like barely ~500gb) most of them are pacified. Which is scary because they're just totally accepting of that shit.

Anyway, i'm rambling. No, the rage was fun at first, but it's just exhausting now. Imagine having the entire world screaming at you 24/7. Sometimes out of anger, sometimes they're just fucking 80 and can't hear. It's taxing.

>are you having a boy or an abortion?
Why did this crack me up so much jesus christ.

Thats evil

>What vidya related customer support stories do you have?
When I bought Dark Souls 1, I added it to my Steam library, but accidentally activated it on a wrong Games For Windows Life account.

Oooh boy, that was fun. Contacted MS through their chat, told me to call them.
Called them, told me to contact the game's distributor.
Mailed them, told me to contact MS, because GFWL is their service.
Contacted MS, told me to get the fuck out basically.
Contacted literally everyone once again (including 3 different Bamco branches).

Didn't achieve shit. Fortunately one year later GFWL died, so my game's safe. As long as Steam exist.


>I was going to write "are you having a boy or an abortion?" but I just wanted it over with.
Good, because you're not a twelve year old from Sup Forums whose only pleasure in life is to make someone feel bad.

What kind of pussy name is Jackie?

A friend of mine bought/preordered whatever edition of BF3 that included the dlc. His CD case had two keycodes inside so he gave one of them to me. The game worked just fine but when the dlc came out I couldn't access it so I contacted origins support and they gave it to me for free.

Nigger op is obviously jackie chan posting on Sup Forums

Why the fuck are people who work in HR so disconnected from actual humans. Nobody wants to make small talk while getting their shit fixed, just fix the shit goddamn.

I work at a lumber yard and one time I had a cunt customer who insisted we carried a certain size and type of wood, and I showed her everything we had that was close to whatever size she needed, but I kept telling her we didn't have it and that it would have to get special ordered, and she tells me "honey, I've bought here before. What's your name?? (Looks at my name tag) Ok user, I'm gonna tell one the contractors tomorrow about this. You'll see." And she walked away. Apparently a coworker had dealt with her before, and she asked for some obscure size and length that definitely would have had to have been preordered and insisted we stocked it.

Another fucking retard who probably has sub 80 IQ needed help looking for something and told him it was across the yard, and he said "ok, can I ride with you?" as he was about to hop onto my 1 seater forklift that had absolutely no room for 2 people.

I try and find these situations as funny as possible so that I'm not spending my day mad at these interactions.

I work for a call center too with apple support. Shit those people can yak on and on about fucking nothing, we aren't encouraged to make small talk but we are given hints on how to get different types of people to shut up.

Nope. I didn't want my real name on there

we're not encouraged to make smalltalk, but to keep them pacified and not have an awkward silence while we're punching in their name and account info and shit to pull up all their information like bills, data usage, plans for directv, etc etc. Some bullshit about "awkward silences make the consumer more likely to drop the service" like motherfucker WHAT.

I work as tech support with remote acess control to customer PC and recently I had this guy. He had some literally meaningless issue (Windows "scannow" command finds some errors) and he would never stop typing messages and giving me retarded tips (like I should install Win7 on my PC, go into safe mode and copy my files to his Win7, which is nonsense). He wouldn't read my messages at all, just spewing some stupid shit that wouldn't help at all, like disconnecting USB hub and such. Also, he'd regularly send something like "John Johnson sign off. Let's roll!". I thought he was actually insane person and that was really stressfull to me.

>You didn't even ask but she goes on about that shit anyway

As someone who works in customer service it's always great to see people pretend to just shove words in your mouth and then build off them.

>not restarting the motor

Actually laughing right now
We're told to cover silence by typing really fucking loud so it sounds like we're totally wizard at computers. Bloody filipinos and singapore folks hang up at the drop of a hat if they don't hear something.

>oh wow!
Don't sound too surprised, there, Jerlyn

>would have had to have been
I fucking hate English.

wew

wat

Also Why are The Americans so really obvious annoying and interested in the Customer support?

Last week I had to be talking to an Google operative about asking for helping about my google payments Account and all they did was ask me shit like And do you play Video games? What is your favorite game. I really appreciate it. Thanks alot. Really thank you we appreciate blabla 10000 times

why so obvious nice???

I had a 3 day struggle with EA Support when Mass Effect 3 wouldn't work on my PC because for some reason after I bought it, it deauthorized the purchase on my account.

For two days I had pakis telling me to reinstall it, no less than 4 times, until after I phoned with the reference number after that fourth time it got escalated to some guy in Scotland on his own on a Sunday who sorted it out within 5 minutes and we had some good banter too.

Fuck Indian customer support.

They are getting paid for being nice.

over the phone is even worse

i once called google america to get my account fixed and all the women on the other end of the line did was repeat herself

Yeaah sorry yes I understand yeah I cant help yeah sorry no sorry yes i understand we are sorry yes we are sorry

they werent allowed to hang up first i think because i spend a good hour on the telephone

Not just Americans man happens all over. Probably just protocol and shit looking to leech a positive review.

I work in customer support. The real reason we repeat ourselves is when we reached the point at which further help from us isn't possible and we hope for you to kindly fuck off, since we don't give two fuck about your problem, but we have to pretend like we do. At this pont you should take this to the management or hang up.

How about the real reason for us is you want to fix it or take care of it and we understand you dont give a fuck about your job nobody gives a fuck about their job we want you guys to fucking fix it or at least pass the problem to your supervisor instead of telling shit that doesnt help both of us

If you talk with support consultant and he starts repeating over and over the same shit, your problem bascially is unfixable because I assume It went through both tiers of tech support and they weren't able to solve it. The person you talk to on the phone rarely does the fixing unless the issue is very basic. The ticket is being opened and once this happen other more qualified people take over. If they response is welp, nothing we can do, tell client to go fuck themselves we do it diplomatically or suggest issuing a compaint.

Poor girl just needs someone to talk to.

nothing is unfixable

im not asking them to turn water into gold im asking them to fix a problem

if they cant fix it they make a new product for me

well you can go fuck yourself, nobody truly cares about you or your problem anyway, we take dozens of calls from entitled faggots like you and all we do after hanging up is laughing it up and return to browsing internet. If you want a refund or new product you need to do the paperwork and wait like a good goy you are.

I'll remember you sexy attitude next time I'm on a call and spray baby batter in your honor.

>nothing is unfixable
Hoh hoh hope you don't use Apple products mate

At least you have people screaming at you over a phone and not in your face

>nothing is unfixable
I wish you'd work as tech support back when Windows 10 was new.

OP, I know it will sound strange, but it's a bot.
Last week there was 3 cases in it was support's birthday, one case where the support said that he was in love for the client, etc.
Microsoft is trying a new algorithm for these things.

Tay has evolved.