I'm starting an IT support job at a somewhat large corporation next week

I'm starting an IT support job at a somewhat large corporation next week.

Tell me all you know about normiespeak Sup Forums?

Just look at all the tech support questions at Sup Forums. They make up about 78.9% of all threads.

What? If you don't know how to communicate with people, the fuck did you take a support job for?

Be very clear (explain stuff in a nontechnical way: not: our fileserver is disconnected due to a firmware update to the core switches, but: we have a problem with the connection to the computer that stored your files etc) and nice to people you help, either via phone on when talking to them in person. Also, dont get irritated easy, nothing is personal, never take it as that. I do 3th line application support now for 3 years and did server and infrastructure support for 5 years.

Worked in helpdesk for 3 years just remember:

1. You're not a revenue generator. So be proactive with people and problems.
2. You're there to primarily support the users. Users will be frustrated. It's your job to keep the situation diffused and do your best to fix their technology related issues while also making your best effort to explain your thought process to them as you are doing it.
3. It's especially important to have a bit of charisma to show that you can relate to the users. Especially during long processes. This keeps their frustration level down as your fix their issues.

You really just need to have an apt balance of people and tech skill. The people skills will just come with practice.

install google ultron

this should be fucking stickied. well said, user.

These two guys know what they're talking about. It's really not difficult, so long as you can speak to people like a normal person.

Thanks. Blows my mind that support desk is so overlooked. It may not require as much technical skill, but the people are your real responsibility.

women will constantly need you to fix things because they break them.
>hurr the printer isn't working
>by the way I'm having trouble with my computer
>it's slow
THAT'S NOT MY JOB BITCH
>um what else do you do?? it took you an hour to fix the printer

normies like it when you shower, shave and put pants on.
Also they say weird stuff like "Hello", "What a weather" and "Did you watch the game last night?"

>"Did you watch the game last night?"
tfw have to learn sports just to talk to normies
I can fake the rest but I can't fake caring about niggers taking the ball to the spot and crashing into each other at high velocity

I'd hire you if I were an employer desu

Much love

don't be a sperg, basically. People have this conception of IT people of being super autistic creeps stinking of BO and sweating constantly. Actually learn some people skills with your IT skills and you'll be fucking loved by everyone.

oh and get used to stupid questions and stupider times of day

>THAT'S NOT MY JOB
Even better during a big project
>It's not required by the contract.

>peons tell you not to be an autist and just do it
>managers hold the contract up like it's the word of god
>caught between the two and have to choose between seeming autistic to the peons and getting shit all over by management

why has god forsaken me

I usually give the actual description of what's happening and then clarify it. That way, they don't feel like I'm talking down to them.

Got fired from two helpdesk jobs. Both times same happened: They said all my metrics where really excellent and I'm one of the best, except my customer satisfaction metric was below their minimum standard and they kept me on longer that they usually would have(they had a revolving front door constantly firing people and hiring new people) because all my other metrics where so good but they finally had to let me go. Been a neet for a couple years. Would like to apply to postings about linux system administrators but see they require fantastic customer service. How do I escape neet purgatory?

If you can calmly tell someone to turn something off and on again you're probably fine.

They will know you are not one of them when they ask you what your favorite teams/players are and you have no idea what to say.

Don't forget to update adobe.