Hey Sup Forums, I've run out of ideas. I've got an HTC 10 that just shut itself off around 20% battery and won't come back to life. I've done everything I can think of to get it going again. 1) Hold power button for 3 minutes (No change) 2) Hold power + vol up for 3 minutes (No change) 3) Hold power + vol down for 3 minutes (bottom buttons flash, phone vibrates, doesn't finish booting.) 4) Hold power + vol down for ~15 seconds, releasing power when phone would vibrate to notify it has come on to get into boot loader. (Lights flash, vibrates, no change) 5) Hold power + vol up + vol down for 3 minutes to 'battery cycle'. (Vibrates to a 15 second cycle or so, ultimately no change).
When attempting to do these, it's sensor is under a massive, bright light. This happened one time before and the 'light trick' worked then - but it's not now.
The LED has changed from amber, to green, to signify a full charge.
My computer is not detecting the phone in any of it's 'states'.
I don't know what else to do, and I need my phone for work. My local store is closed, and HTC said the best they can do is 3-5 business days.
I'm about ready to take this apart and hope that reseating fixes it, somehow.
James Bennett
Get a new battery?
Charles Thomas
I don't think a new battery will fix the current issue. It should fix the random dead bit, but it charged to full while stuck off, but I can't even get it back on first.
The battery is also internal, and while I could get to it, would void the warranty.
Thank you for your reply all the same.
Jace Perez
is the screen display functional?
Evan Gutierrez
Nice digits >373737
Bentley Butler
It's hard to say. It feels like the screen shorted out in how it appears - I'm not getting anything as far as display goes, but I get haptic feedback from some touches on the screen and both buttons.
To my knowledge, the touchscreen and display are on the same cable in the HTC 10, so that's ruled out.
Thanks. I used to do this for a living, and while I've never gutted an HTC 10, I need my phone to work.
Michael Powell
Plug it into a charger and hold the reset buttons,that'll bring it back.
Isaac Baker
Not gonna sugar coat it, but it's a bit difficult for the HTC 10. Make sure you have the right tools ie heatgun/blowdryer, picks etc
Grayson Miller
As much as it's a sign of defeat for a tech person, can you buy a moto g5 or something first thing tomorrow (or even tonight) from a store and swap the sim?
Assuming everything important is cloud synced and you just need a working phone that you'll get texts and calls on.
Samuel Jenkins
I've mentioned that in my first post. I've been through 90% of the troubleshooting I can find online.
Yeah. I've heard it's a pain in the dick. Thankfully, all I think I need to do is reseat the display cables.
Ethan Thomas
Bumping for interest, do you have a custom rom or recovery that could void your warranty?
Ayden Brown
Should have bought a Google phone
The only Android's you can rely on not to do random shit desu
Nathaniel Gutierrez
No, but I could get one. At the same time though, I can't even boot into recovery / download to install it.
I agree, but I've never had an issue with any HTC phone I've ever owned - and always knew which ones to avoid. I can't say the same for the Nexus phones, but that was back in my hayday.
Brayden Thompson
Even HTC phones eventually get shit on, it just takes longer
Leo Russell
Took me almost 7 years. Not bad.
Angel Gonzalez
HTC has been out for less than two years buddy
Levi Gonzalez
The HTC 10, yes, but mine's just over a year old. I've never had an issue since the EVO.
Joseph Reyes
You could have just contacted HTC, they have a support chat on their site.
That's what I did last time I had an issue and their advice fixed it.
Luis Thompson
>Lagdroid users
Gabriel Mitchell
Their advice boiled down to sending it in for repairs after the troubleshooting I listed above failed.